Shipping policy
Order Processing and Dispatch
Most orders are processed and dispatched within 3 to 5 business days after successful order confirmation and payment.
Business days do not include Sundays, public holidays, or other non-working days.
Please note that the dispatch timeline is different from the delivery timeline. Delivery time begins after the order has been dispatched and handed over to the courier partner.
Made-to-Order Products
Some Aura Aligners products are made to order or prepared with additional attention to detail for precision, quality, customisation, or freshness.
Such products may require additional processing time beyond the usual 3 to 5 business days. The estimated dispatch timeline may vary depending on the product, order quantity, availability of materials, and level of customisation required.
By placing an order for a made-to-order product, the customer acknowledges and accepts that additional time may be required for preparation and dispatch.
Where possible, the extended timeline will be mentioned on the product page or communicated to the customer after the order is placed.
Delivery Coverage
We ship to most serviceable PIN codes across India. Delivery availability depends on the serviceability of our courier and logistics partners.
In rare cases, certain PIN codes may be temporarily or permanently unserviceable. If we are unable to deliver to the address provided, we will contact you to discuss an alternative address, another suitable solution, or an applicable refund.
Estimated Delivery Time
Once dispatched, most orders are generally delivered within 3 to 7 business days, depending on the delivery location and courier serviceability.
Deliveries to remote locations, smaller towns, restricted areas, or regions affected by weather conditions, public holidays, strikes, transport disruptions, or other unforeseen circumstances may take longer.
All delivery timelines are estimates and cannot be guaranteed.
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before the order is confirmed.
Any free-shipping offer will be subject to the terms and minimum order value mentioned on the website at the time of purchase.
Order Tracking
Once the order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel.
Tracking information may take up to 24–48 hours to update after dispatch.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Recipient’s full name.
- Correct PIN code.
- House, building, street, and locality details.
- Active mobile number.
Aura Aligners will not be responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address provided by the customer.
Please contact us as soon as possible if you need to correct your address. Address changes may not be possible once the order has been dispatched.
Failed Delivery Attempts
Courier partners may attempt delivery more than once. Customers are requested to remain available on the registered phone number and coordinate with the delivery representative.
If an order is returned to us because of repeated failed delivery attempts, refusal to accept the package, an incorrect address, or the customer being unavailable, additional shipping charges may apply for reshipment.
Delayed or Lost Shipments
Once an order has been handed over to the courier partner, unexpected delays may occur due to circumstances beyond our direct control.
If your order is significantly delayed or the tracking information has not been updated for an extended period, please contact us. We will coordinate with the courier partner and assist you with the available resolution.
Contact Us
For shipping-related questions, please contact us at:
Email: mail.auraaligners@gmail.com
WhatsApp: +91 9044118111