Privacy Policy

At Aura Aligners, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

Information We Collect

We may collect the following information:

  • Your name, email address, phone number, and delivery address.
  • Billing and payment-related details required to process your order.
  • Details about the products you purchase or enquire about.
  • Communication shared with us through email, WhatsApp, social media, or customer-support channels.
  • Technical information such as your IP address, browser type, device information, website usage, and cookies.

We do not directly store complete debit card, credit card, UPI, or banking credentials. Payments are processed through authorised third-party payment gateways.

How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver your orders.
  • Communicate order updates, shipping details, and customer-support responses.
  • Process replacements, cancellations, or approved refunds.
  • Improve our website, products, services, and customer experience.
  • Prevent fraudulent transactions and protect our website.
  • Send promotional messages, product updates, and offers where you have consented to receive them.
  • Comply with applicable legal, accounting, and regulatory requirements.

Sharing of Information

We may share necessary information with trusted third parties, including:

  • Courier and logistics partners.
  • Payment gateways and payment-processing providers.
  • Website hosting, analytics, marketing, and technology service providers.
  • Professional advisers, government authorities, or regulatory bodies where required by law.

We do not sell or rent your personal information to third parties.

Cookies

Our website may use cookies and similar technologies to remember your preferences, analyse website traffic, improve functionality, and provide a more personalised experience.

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

Marketing Communications

With your consent, we may contact you through email, SMS, WhatsApp, or other communication channels regarding new launches, offers, and brand updates.

You may unsubscribe or opt out at any time by using the unsubscribe option provided or by contacting us.

Data Security

We take reasonable administrative and technical measures to protect your information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, complete transactions, resolve disputes, maintain business records, and comply with legal obligations.

Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you.
  • Correct or update inaccurate information.
  • Withdraw consent for promotional communications.
  • Request deletion of your information, where legally permitted.

Certain information may need to be retained for accounting, legal, fraud-prevention, or regulatory purposes.

Third-Party Links

Our website may contain links to third-party websites or services. Aura Aligners is not responsible for the privacy practices, security, or content of such third-party platforms.

Children’s Privacy

Our website and products are not intended to knowingly collect personal information from children without the consent of a parent or legal guardian.

Changes to This Policy

Aura Aligners may update this Privacy Policy periodically. Any changes will be published on this page and will become effective from the date of publication.