Refund Policy
At Aura Aligners, every product is carefully packed before dispatch. However, in the rare event that your product arrives damaged or defective, we offer a replacement request within 5 days of delivery.
Replacement Eligibility
A replacement will be considered only under the following conditions:
- The replacement request is raised within 5 days of receiving the order.
- The product was damaged, defective, or incorrect at the time of delivery.
- A complete and clear unboxing video is mandatory. The video must begin before opening the package and clearly show the shipping label, sealed packaging, and damaged or defective product.
- The product must be unused and returned in its original packaging with all accompanying items, tags, labels, and accessories.
- Products damaged due to misuse, improper handling, or normal wear and tear will not be eligible for replacement.
To initiate a replacement, please contact us through our official email address or WhatsApp number with your order number, unboxing video, and details of the issue.
Once your request is approved, we will arrange for the damaged or defective product to be collected. After receiving and inspecting the returned product, we will inform you about the replacement status.
Please allow up to 7 working days for the replacement product to be dispatched after we receive and approve the returned product. No additional delivery charges will be applied for an approved replacement.
Refund Policy
Due to the personal and consumable nature of some of our products, Aura Aligners does not offer returns or refunds for reasons such as change of mind, personal preference, fragrance preference, or dissatisfaction after the product has been opened or used.
Refunds may only be considered in the following situations:
- You wish to change the mode of payment.
- You wish to change the quantity of products ordered.
- The ordered product is unavailable and a replacement cannot be provided.
- A replacement for an approved damaged or defective product is not available.
Requests for changes or cancellations must be submitted within 24 hours of placing the order. Changes or cancellations cannot be accepted once the order has been dispatched.
Approved refunds will be processed to the original payment method within 3 to 7 working days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Aura Aligners reserves the right to reject any replacement or refund request that does not meet the conditions stated above.
